1991

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Foundation

After a lot of planning, Way Back was born with a concept of humanized collection, based on the relationship focused on the best experience for the contractor and the defaulter.

1999

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TCM Group

After 8 years in the market and with 7 branches throughout Brazil, Way Back joins the TCM group, the largest network of credit and collection companies in the world, and also starts to serve the international market.

2005

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Brazil

The recovery of international credit no longer represented a barrier for Way Back, which in 2005 started to represent Brazil in an official and exclusive manner within the TCM group.

2015

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USA

After 10 years as a representative of WB I TCM Brasil, Way Back expands to the United States, opening its branch in Miami and starting to operate exclusively throughout the eastern part of the country.

2018

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Spain

With constant achievements in the international market, in 2018 Way Back crosses the ocean and officially represents the Spanish territory, opening another of its international branches, this time located in Madrid.

2020

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Global services

Way Back begins to offer comprehensive global solutions and the 'Way Back International' motto gains even more strength in the market, reinforcing its purpose and seriousness.

2022

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Portugal

Way Back reaches yet another expansion, now also in Portugal, encompassing and covering the entire Iberian Peninsula.

Our offices

Offices around the world to help you no matter where you are

São Paulo
Rua Desembargador Paulo Costa, 33
03122-040 São Paulo/SP – Brasil
[email protected]
Madrid
Calle Jorge Juan, 92, 4 ext izq
28009 Madrid - España
[email protected]
Miami
1101 Brickell Avenue - South Tower, 8th
33131 Miami /FL - USA
[email protected]
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Coverage

Operating directly in 135 countries, respecting languages, cultures and local laws.

Testimonials

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Brian Poon

Canada

"Way Back has assisted us in several cases where we have sent to them in Brazil over the years. They have always kept us up to date with all of our cases and were able to collect on outstanding balances where we thought it was impossible to collect.  I would always recommend Way Back for debt collections in Brazil."

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David Dwyer

United States

"I contracted Way Back to recover an important and difficult debt in Japan. I was not optimistic. I had left Japan and returned to the USA. The borrower had ceased responding to any contact after making a partial repayment. However, Way Back was able to make contact with the borrower and despite evasive tactics recovered all of the money that was still outstanding. I recommend Way Back with no reservations."

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Júlio Cesar Vieira

Brazil

"I started working with Way Back in 2012 with the outsourcing of international collections, evolving in 2013 with the outsourcing of national collections and later with the support in BPO actions. We always obtained important and consistent results, in addition to a strong partnership, extending our relationships to the exchange of information, knowledge and best market practices."

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Esteban Carbajal

United States

"I cannot thank you enough for your help and effort. Thank you very much for all your help. I will definitely recommend you if I ever know of anyone who could use your services."

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Crislene Bertolini Lupo

Brazil

"We are glad to have Way Back International providing us with a satisfatory debt collection service since 1999."

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Shaun Duncan

England

"We have known the team at Way Back Cobranças e Serviços Ltda / TCM Brazil since 2003 and they have assisted us with the recovery of our outstanding debts as well as providing us with monthly feedback on the status of our claims. They have extensive knowledge in all aspects of debt recovery process in Brazil and I would have no hesitation in recommending their services to anyone that requires professional debt recovery services in Brazil."

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Domenica Ascencão Mathias

Brazil

"We outsourced Way Back/TCM an write-off fifty-case portfolio of Bolivian Debtors and our experience has been extremely positive, considering that our operation in Bolivia has been recently cancelled and Way Back/TCM has succeeded on skip tracing many debtors we had been searching by ourselves without any effective results. Debt collection efforts have included personal visits and this has been fundamental to bring back debtors to our table of negotiation."

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